Your Privacy Is Our Priority

1. Introduction & Applicability

zvy2 ("we", "our", "platform") is a trusted online entertainment and gaming service provider in Bangladesh. We believe that the security of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we keep it secure when you use zvy2's website, mobile interface, or related services.

This Policy should be read together with our Terms and Conditions. By accessing the platform or opening an account, you are considered to have fully accepted the terms of this Policy. If you disagree with any term, please refrain from using the service and contact our support team.

Our platform is intended solely for users aged 21 and above. We therefore do not knowingly collect any information from minors. If we become aware that a minor's information has entered our system, it will be deleted immediately.

2. What Information We Collect

zvy2 collects only the information necessary to provide its services. Information sources fall into two categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

2.2 Automatically Collected Information

When you use the zvy2 platform, certain information is collected automatically through technical means:

• IP Address & Device Identifiers: For security monitoring and detection of fraudulent activity.
• Browser & Operating System Information: To ensure technical compatibility.
• Login Time & Location: For account security and detection of unusual activity.
• Gaming Activity History: For responsible gaming monitoring and service improvement.
• Cookies & Session Data: To improve user experience and retain necessary session information.

3. Purposes of Data Use

zvy2 uses your information for the specific purposes listed below. Your information is not used for any purpose beyond these.

3.1 Service Operations

Your information is essential for all core service activities, including managing your account, verifying your identity, processing deposits and withdrawals, issuing bonuses, and distributing rewards.

3.2 Security & Protection

We analyse your information to prevent account fraud, money laundering, and fraudulent activity. Every transaction is secured using SSL encryption and advanced security technology.

3.3 Customer Support

Our 24/7 live chat and email support team may access the information needed to resolve your issues. This access is strictly limited and is used solely for service purposes.

3.4 Legal Compliance

We are required to retain certain information to comply with applicable laws and regulations, to assist authorised authorities with investigations, and to fulfil legal obligations.

3.5 Responsible Gaming

This information is used to monitor your gaming behaviour, identify potentially problematic gaming patterns, and provide necessary intervention and support. Visit our Responsible Gaming page to learn more.

4. Sharing Information with Third Parties

zvy2 never sells, rents, or shares your personal information with third parties for marketing purposes. However, information may be shared with third parties in the following limited circumstances:

5. Cookies & Tracking Technologies

The zvy2 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security tokens, and language preference storage. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, settings, and personalisation information. They make your return visits smoother and more personalised.

5.3 Analytics Cookies

Analytics cookies are used to collect usage statistics about the platform. This data is fully anonymised and helps improve the quality of our service. You have the option to disable these cookies from your browser settings.

Most modern browsers offer cookie controls. Keep in mind that disabling certain cookies may cause some features of zvy2 to stop working properly.

6. Data Security Measures

zvy2 applies industry-standard security measures to protect your information. Our security framework is structured across the following layers:

While we make every effort to ensure maximum security, it is not possible to guarantee a completely zero-risk transmission of information over the internet. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

7. Data Retention Period

zvy2 retains your personal information only for as long as necessary. Retention periods are determined as follows:

• Active Account Data: For the full duration the account remains active and thereafter for the applicable legal retention period.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Customer Support Communications: Retained for a defined period for dispute resolution and reference purposes.
• After Account Closure: May be retained for a defined period taking into account legal obligations and the possibility of dispute resolution, after which it is securely deleted.
• Marketing Consent: Until consent is withdrawn or for a defined period of inactivity.

At the end of the retention period, information is permanently deleted using secure methods or fully anonymised so that identity can no longer be determined in any way.

8. Your Rights

As a user of the zvy2 platform, you have the following rights over your own information. Contact our support team to exercise these rights.

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections after verifying your identity.

8.3 Right to Close Your Account

You may request to close your zvy2 account at any time. After closure, any pending transactions will be completed and certain information will be retained as required by legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can stop marketing communications by using the opt-out link provided in any message or by contacting us directly. Service-related essential messages will, however, continue to be sent.

8.5 Right to Lodge a Complaint

If you have any objection to the way your information is handled, please contact us directly first. We will take your concerns seriously and endeavour to resolve them within a reasonable time.

9. Privacy of Minors

The zvy2 platform is intended entirely for adults — only those aged 21 and above. We do not knowingly collect any personal information from minors.

Completing an age verification process at account registration is mandatory. If we become aware that a minor has used our service or that their information is in our system, we will immediately close that account and delete the associated information.

If parents suspect that their child has used our platform, please contact us immediately at [email protected].

10. Policy Changes & Updates

zvy2 reserves the right to amend this Privacy Policy from time to time in response to business changes, technological developments, or legal obligations.

In the event of significant changes, we will notify you in the following ways:

• A notification will be sent to the email address registered to your account.
• A notification will be displayed when you log in to the platform.
• The date of the update will be clearly stated on this page.

Continued use of the platform after any changes will be considered acceptance of the revised Policy. We therefore recommend reviewing this Policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the zvy2 support team. Our team is available 24/7 to assist in both Bengali and English.

For privacy-related requests, write "Privacy Request" in the subject line of your email and include relevant information about your account. We will process your request after verifying your identity.